Like many other websites, our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website.

• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users easily find what they are looking for.

• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them as follows:

Necessary cookies
These are essential cookies that do not require consent.

• __hs_opt_out
This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again.
This cookie is set when you give visitors the choice to opt out of cookies.
It contains the string « yes » or « no ».
It expires in 6 months.

• __hs_do_not_track
This cookie can be set to prevent the tracking code from sending any information to HubSpot.
It contains the string « yes ».
It expires in 6 months.

• __hs_initial_opt_in
This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode.
It contains the string « yes » or « no ».
It expires in seven days.

• __hs_cookie_cat_pref
This cookie is used to record the categories a visitor consented to.
It contains data on the consented categories.
It expires in 6 months.

• hs_ab_test
This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.
It contains the id of the A/B test page and the id of the variation that was chosen for the visitor.
It expires at the end of the session.

• _key
When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again.
The cookie name is unique for each password-protected page.
It contains an encrypted version of the password so future visits to the page will not require the password again.
It expires in 14 days.

• hs-messages-is-open
This cookie is used to determine and save whether the chat widget is open for future visits.
It is set in your visitor’s browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity.
If your visitor manually closes the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes.
It contains a boolean value of True if present.
It expires in 30 minutes.

• hs-messages-hide-welcome-message
This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed.
It contains a boolean value of True or False.
It expires in one day.

• __hsmem
This cookie is set when visitors log in to a HubSpot-hosted site.
It contains encrypted data that identifies the membership user when they are currently logged in.
It expires in seven days.

• hs-membership-csrf
This cookie is used to ensure that content membership logins cannot be forged.
It contains a random string of letters and numbers used to verify that a membership login is authentic.
It expires at the end of the session.

• hs_langswitcher_choice
This cookie is used to save a visitor’s selected language choice when viewing pages in multiple languages.
It is set when a visitor selects a language from the language switcher and is used as a language preference to redirect them to sites in their chosen language in the future if they are available.
It contains a colon delimited string with the ISO639 language code choice on the left and the top level private domain it applies to on the right. An example will be « EN-US:hubspot.com ».
It expires in two years.

• __cfruid
This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. It expires at the end of the session. Learn more about Cloudflare cookies.

• __cf_bm
This cookie is set by HubSpot’s CDN provider and is a necessary cookie for bot protection. It expires in 30 minutes. Learn more about Cloudflare cookies.

• wp-wpml_current_language
Stores the current language selected by the user.
Analytics cookies
These are non-essential cookies controlled by the cookie banner. If you’re a visitor to a site supported by HubSpot, you can opt out of these cookies by not giving consent.

• __hstc
The main cookie for tracking visitors.
It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
It expires in 6 months.

• hubspotutk
This cookie keeps track of a visitor’s identity. It is passed to HubSpot on form submission and used when deduplicating contacts.
It contains an opaque GUID to represent the current visitor.
It expires in 6 months.

• __hssc
This cookie keeps track of sessions.
This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
It expires in 30 minutes.

• __hssrc
Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.
If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
It contains the value « 1 » when present.
It expires at the end of the session.

Please note that the above list of cookies may include those from third parties which also use cookies, over which we have no control. These may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies.

You can find out further information by clicking the links above.

You have the ability to change the settings on your internet browser to accept all cookies, to notify you when a cookie is set, or not to receive cookies at any time, although this may mean that some services on our sites cannot then be provided to you or it may affect certain functionality of the website.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

For help in deleting Dycem Limited’s cookies please refer to the relevant link below and for further information about cookies and how to disable them please go to: www.aboutcookies.org

Please click on the following links for your web browser for further information on their cookies.

Chrome: https://support.google.com/chrome/answer/95647?hl=en

Safari (iphone): https://support.apple.com/en-gb/HT201265

Safari (mac): https://support.apple.com/en-gb/guide/safari/sfri11471/mac

Mozilla Firefox: https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies

Samsung Internet (Mobile): https://www.samsung.com/uk/support/mobile-devices/what-are-cookies-and-how-do-i-enable-or-disable-them-on-my-samsung-galaxy-device/

Microsoft Edge: https://support.microsoft.com/en-gb/windows/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd

Internet Explorer: https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

Opera: https://help.opera.com/en/latest/web-preferences/#cookies